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Participants and Providers work with NDIS to improve processes

The Board and Executive Management team of the National Disability Insurance Agency (NDIA) wish to provide information to the Scheme’s existing and potential participants, their families, carers and providers regarding major work that is underway to deliver a significantly upgraded quality of participant and provider experience in a way that remains consistent with maintaining the Scheme’s financial sustainability.

An improved participant and provider experience will be grounded in the NDIS’s aspiration to facilitate improved economic and social outcomes for participants. As was always the original intent of the NDIS, better outcomes for participants, based on the Scheme’s insurance approach are intended to produce a long term economic and social dividend for Australia. That was the vision on which the NDIS was founded. That is what the disability community supports. That is what we, our staff and community partners are committed to delivering.

Participants in the initial Trials, which started in 2013, are already reaping the benefits of their involvement with the NDIS. A survey of 23,400 NDIS participants, families and carers demonstrates these results. Participants who have been longer in the Scheme are becoming more independent; they are able to exercise greater choice and control; they are experiencing stronger social, educational and employment outcomes; children’s development has improved; and students are more able to attend mainstream classes.

Notwithstanding these positive results, it is now well recognised that before the commencement of transition to full scheme in July 2016, the quality of the NDIA’s internal preparation warranted significant improvement. The NDIA’s processes and systems have not resulted in a participant and provider experience during Transition that is of the consistently high standards that the NDIA expects. While the need to improve processes is not entirely unexpected given the ground breaking nature of the reform, the NDIA recognises the important need to learn from these early experiences and improve and adapt its processes as quickly as possible. The Board, management and staff of the NDIA are unequivocally committed to delivering a much better experience for participants and providers based on an outcomes driven approach.

To that end, since early April 2017, the NDIA has been working individually and in workshops with more than 200 participants, providers, peak disability bodies and other stakeholders from all States and Territories to identify what needs to improve and how that might occur. Productivity Commission submissions outlining improvement opportunities have also been recognised, as has feedback from the Independent Advisory Council and views expressed at the Joint Standing Committee.

From that process, 400 specific improvement ideas and 200 solution concepts have been generated. Detailed work is currently underway to incorporate participants’ and providers’ insights to ensure the NDIA delivers a high quality, outcomes focussed participant and provider experience that is simple, clear and accessible, at the same time as ensuring the Scheme’s financial sustainability. While a new integrated end to end approach has yet to be finally tested with participants and providers, the proposal is likely to include a greater outcomes focus throughout a participant’s life; more active involvement with communities; more face to face (rather than telephone) communications; fewer participant transfers; an easier to navigate portal; a more responsive call centre experience; and significantly improved interactions with providers and disability organisations. Having learned from the past, the final proposal will be tested with participants and providers before it goes live.

The NDIA is acting expeditiously to implement this revised and more integrated end to end approach for participants and providers. Many standalone improvements that are consistent with the proposed longer term approach will be put in place as soon as possible while we continue to bring new participants into the Scheme.

The NDIA is committed to getting the proposed approach right. As a result, full implementation, which will be dealt with as a matter of priority, may take somewhat longer because of the need to retrain staff; implement systems changes; and significantly improve communications.

The NDIA also wishes to assure participants, that despite misleading press reports, there is no policy directive to cut the amount of supports in plan packages. At all times the level of supports provided in a participant’s plan will be based on what is determined reasonable and necessary under the NDIS Act.

During the interim period, until the full proposal can be implemented, the NDIA will work hard to actively engage with stakeholders and to provide information on progress. In turn, we ask for your ongoing goodwill and patience.

Yours sincerely

David Bowen

Chief Executive Officer

National Disability Insurance Agency

 

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NDIS community information sessions

These information sessions are designed to offer people general information about the National Disability Insurance Scheme. Sessions will cover topics such as:

  • What is the NDIS and how does it work?
  • Who is eligible and when can the scheme be accessed?
  • What kind of support can be accessed through the NDIS?
  • Where can I get more information?

Upcoming events will be held in:

Balranald

Date: Tuesday 20 June 2017

Time: 1pm – 2pm

Where: Lone Pine Room Balranald RSL Club

Address: 116 Market St, Balranald, NSW, 2715

 

Dareton

Date: Wednesday 21  June  2017

Time: 1pm – 2pm

Where: Coomealla Health Aboriginal Corp

Address: 51 Sturt Pl, Dareton, NSW, 2717

 

RSVPs are essential for these events. Friends, family members and carers are welcome to attend. Please advise the names of those attending, contact phone number and any support requirements.

For more information, or to RSVP, contact: Intereach on behalf of NDIS Partner Social Futures – Murrumbidgee area Email: LAC.Murrumbidgee@ndis.gov.au or telephone 1800 522 679

 

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NDIS provider information sessions – for new providers

Are you interested in providing services to NDIS Participants in the Murrumbidgee and Far Western NSW areas? Are you considering registering with the NDIS as a services provider? Are you registered to provide services to NDIS participants? Are you currently providing services to NDIS participants?

The National Disability Insurance Scheme is rolling out progressively in Australia over the next two years.  In order to support individuals or organisations learn how to become providers, the National Disability Insurance Agency will be holding provider introductory sessions in line with the regional rollout.

The areas covered will include:

  • Overview of the NDIS and the participant pathway
  • How to register as a NDIS provider
  • Market information (including information about the Terms of Business, the provider portal, Reasonable and Necessary Decision Making and Payments and Pricing)

Non-registered providers are encouraged to attend.

 

Upcoming sessions will be held at:

Balranald

Date: Tuesday 20 June 2017

Time: 9.30 am to 11.30 am

Where: Lone Pine Room Balranald RSL Club

Address: 116 Market St, Balranald NSW 2715

RSVP: https://www.stickytickets.com.au/53907 or phone 0475 827 181

 

Dareton

Date: Wednesday 21  June 2017

Time: 10 am to 12 midday

Where: Coomealla Health Aboriginal Corp

Address: 51 Sturt Pl, Dareton, NSW 2717

RSVP: https://www.stickytickets.com.au/53908 or phone 0475 827 181

Organisations are asked to limit representatives to 1-2 at each session. Please contact us if you have any accessibility requests

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Where is iVan?

Want to know more about the NDIS? Wondering where iVan is visiting this month? Read on!

 

NDIS 101 sessions

General information sessions about the NDIS are being delivered across the area. We call these our “NDIS 101 sessions” and they are aimed at people who haven’t attended an information session before or could do with a refresher now that we are actually rolling out the NDIS in our area. Upcoming NDIS 101 sessions will be held:

 

Echuca

Date: Friday 16 June

Time: 10.30am to midday

Address: 205 Hare Street, Echuca

 

Castlemaine

Date: Friday 23 June

Time: 10.30am to midday

Address: Castlemaine Community Health, 13 Mostyn Street

 

Maryborough

Date: Friday 30 June

Time: 10.30am to midday

Address: Maryborough Community Hub, 48 Burns Street

 

To find out more about these sessions, or to RSVP, phone 1300 968 140 or email lac_loddon@intereach.com.au.

 

Where is iVan?

The LAC Loddon team will also be out and about in iVan the Information Van during June to answer your questions.

You can find the team at:

 

Dunolly

Date: Wednesday 14 June 2017

Time: 10am to midday

Address: Dunolly Town Hall, 83 Broadway, Dunolly

 

Newstead

Date: Wednesday 14 June 2017

Time: 2pm to 4pm

Address: Newstead Community Centre, 9 Lyons Street, Newstead

 

Riddells Creek

Date: Wednesday 28 June 2017

Time: 10am-12pm

Address: Riddells Creek Neighbourhood House, 59 Main Road, Riddells Creek

 

Romsey

Date: Wednesday 28 June 2017

Time: 2pm-4pm

Address: Romsey Community Hub, 98 Main Street, Romsey

 

 

 

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Calling all Aboriginal artists on an Aboriginal artwork background

Calling all Aboriginal artists!

30/05/2017

Intereach are seeking Expressions of Interest (EOI) from local Aboriginal artists in the Riverina Murray and Loddon regions to help make our offices welcoming, and reflective of the local community. The office locations include Albury, Bendigo, Buronga, Castlemaine, Cootamundra, Corowa, Deniliquin, Echuca, Griffith, Hay, Kyneton, Maryborough and Wagga Wagga.

 
We are looking for two dimensional artworks that reflect the local people, communities and/or landscape. Artwork must be either framed, or be able to be hung on a wall and no larger than 1 metres wide or long. Intereach will purchase each artwork for a negotiated cost. The artist will retain moral rights and copyright of their artwork.
 
Additionally, one artwork may be chosen to use for promotional purposes such as program brochures, posters and other documents such as the annual report and website. The artist will retain moral rights and copyright of their artwork, will be paid a negotiated licence fee, and undertake a signed agreement that details how the artwork will be used.
 
Artists are requested to post or email an Expression of Interest that includes:
• a one page CV or overview of their work, and
• three photographs of current artwork, with prices
Due Date: 10am, Friday 30 June 2017.
 
For further information contact:
Intereach
Communications and Community Engagement
78-80 Napier Street, Deniliquin 2710
 
Nina O’Brien or Eva Fleetwood
Ph: 03 5890 5283
 
We look forward to hearing from you!
Read more
Calling all Aboriginal artists on an Aboriginal artwork background

Calling all Aboriginal artists!

Intereach are seeking Expressions of Interest (EOI) from local Aboriginal artists in the Riverina Murray and Loddon regions to help make our offices welcoming, and reflective of the local community. The office locations include Albury, Bendigo, Buronga, Castlemaine, Cootamundra, Corowa, Deniliquin, Echuca, Griffith, Hay, Kyneton, Maryborough and Wagga Wagga.

 
We are looking for two dimensional artworks that reflect the local people, communities and/or landscape. Artwork must be either framed, or be able to be hung on a wall and no larger than 1 metres wide or long. Intereach will purchase each artwork for a negotiated cost. The artist will retain moral rights and copyright of their artwork.
 
Additionally, one artwork may be chosen to use for promotional purposes such as program brochures, posters and other documents such as the annual report and website. The artist will retain moral rights and copyright of their artwork, will be paid a negotiated licence fee, and undertake a signed agreement that details how the artwork will be used.
 
Artists are requested to post or email an Expression of Interest that includes:
• a one page CV or overview of their work, and
• three photographs of current artwork, with prices
Due Date: 10am, Friday 30 June 2017.
 
For further information contact:
Intereach
Communications and Community Engagement
78-80 Napier Street, Deniliquin 2710
 
Nina O’Brien or Eva Fleetwood
Ph: 03 5890 5283
 
We look forward to hearing from you!
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NDIS Early Childhood Early Intervention Information Session Kyneton

Intereach as the NDIS Early Childhood Partner will be delivering Early Childhood Early Intervention (ECEI) supports for children aged 0-6 years with developmental delay or disability in the Loddon area.

Information sessions will be held in Bendigo, Echuca, Maryborough and Kyneton. These information sessions are designed to inform mainstream service providers who support younger children and their parents/carers about the key changes and what it means when referring people to Intereach as the NDIA Early Childhood Partner for support.

The sessions will cover the following topics:

  • The ECEI approach and what it means for families
  • What kind of supports can families access through ECEI
  • Changes to intake and referral
  • Phasing schedule and timelines for families

The session will be delivered by the Intereach Early Childhood Partner Team. This is an opportunity for you to bring your questions along and have them answered by staff.

Venue:          Kyneton Mechanics Institute

Date:             Monday 5 June 2017

Time:             3.30pm – 5pm

Address:       81 Mollison Street, Kyneton

 

More Info?           

Phone: 1300 968 140 or lac_loddon@intereach.com.au

Attendance is free.

RSVP here:
Community Information Session: ECEI (Kyneton)Buy Tickets

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NDIS Early Childhood Early Intervention Information Session- Maryborough

Intereach as the NDIS Early Childhood Partner will be delivering Early Childhood Early Intervention (ECEI) supports for children aged 0-6 years with developmental delay or disability in the Loddon area.

Information sessions will be held in Bendigo, Echuca, Maryborough and Kyneton. These information sessions are designed to inform mainstream service providers who support younger children and their parents/carers about the key changes and what it means when referring people to Intereach as the NDIA Early Childhood Partner for support.

The sessions will cover the following topics:

  • The ECEI approach and what it means for families
  • What kind of supports can families access through ECEI
  • Changes to intake and referral
  • Phasing schedule and timelines for families

The session will be delivered by the Intereach Early Childhood Partner Team. This is an opportunity for you to bring your questions along and have them answered by staff.

 

Venue:          Maryborough Community Hub

Date:             Monday 5 June 2017

Time:             10am – 11.30am

Address:       48 Burns Street, Maryborough

More Info?           

Phone: 1300 968 140 or lac_loddon@intereach.com.au

Attendance is free.

RSVP here:
Community Information Session: ECEI (Maryborough)Buy Tickets

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NDIS Early Childhood Early Intervention Information Session – Echuca

Intereach as the NDIS Early Childhood Partner will be delivering Early Childhood Early Intervention (ECEI) supports for children aged 0-6 years with developmental delay or disability in the Loddon area.

Information sessions will be held in Bendigo, Echuca, Maryborough and Kyneton. These information sessions are designed to inform mainstream service providers who support younger children and their parents/carers about the key changes and what it means when referring people to Intereach as the NDIA Early Childhood Partner for support.

The sessions will cover the following topics:

  • The ECEI approach and what it means for families
  • What kind of supports can families access through ECEI
  • Changes to intake and referral
  • Phasing schedule and timelines for families

The session will be delivered by the Intereach Early Childhood Partner Team. This is an opportunity for you to bring your questions along and have them answered by staff.

 

Venue:          Echuca CWA Hall

Date:             Thursday 1 June 2017

Time:             10.30am – 12pm

Address:       498 High Street, Echuca

More Info?           

Phone: 1300 968 140 or lac_loddon@intereach.com.au

Attendance is free.

RSVP here:
Community Information Session: ECEI (Echuca)Buy Tickets

Read more

NDIS Early Childhood Early Intervention Information Session – Bendigo

Intereach as the NDIS Early Childhood Partner will be delivering Early Childhood Early Intervention (ECEI) supports for children aged 0-6 years with developmental delay or disability in the Loddon area.

Information sessions will be held in Bendigo, Echuca, Maryborough and Kyneton. These information sessions are designed to inform mainstream service providers who support younger children and their parents/carers about the key changes and what it means when referring people to Intereach as the NDIA Early Childhood Partner for support.

The sessions will cover the following topics:

  • The ECEI approach and what it means for families
  • What kind of supports can families access through ECEI
  • Changes to intake and referral
  • Phasing schedule and timelines for families

The session will be delivered by the Intereach Early Childhood Partner Team. This is an opportunity for you to bring your questions along and have them answered by staff.

 

Venue:          Department of Education and Training

Date:             Thursday 1 June 2017

Time:             3.30pm – 5pm

Address:       7-15 McLaren Street, Bendigo

 

More Info?           

Phone: 1300 968 140 or lac_loddon@intereach.com.au

Attendance is free.

RSVP here:
Community Information Session: Early Childhood Early Intervention Approach (Bendigo)Buy Tickets

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Intereach are looking for new Board Members

18/05/2017
Do want to contribute your strategic thinking skills to a great community organisation?

Applications are sought for Intereach Board members with skills in the areas of:

  • strategic financial management,
  • strategic planning and thinking and with,
  • community sector and partnership experience.

We value diversity. Aboriginal people and people with a disability, from different cultures or from the LGBTI community are encouraged to apply.

This is a volunteer position.

More information on the role:
Sue Mathieson Chief Executive Officer
Phone: 03 5890 5200

Application close 14/06/2017 10:00 am

Lodge an application:

http://www.intereach.com.au/careers/

Read more

Intereach are looking for new Board Members

Do want to contribute your strategic thinking skills to a great community organisation?

Applications are sought for Intereach Board members with skills in the areas of:

  • strategic financial management,
  • strategic planning and thinking and with,
  • community sector and partnership experience.

We value diversity. Aboriginal people and people with a disability, from different cultures or from the LGBTI community are encouraged to apply.

This is a volunteer position.

More information on the role:
Sue Mathieson Chief Executive Officer
Phone: 03 5890 5200

Application close 14/06/2017 10:00 am

Lodge an application:

http://www.intereach.com.au/careers/

Read more
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