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Home Care Packages

Stay living in your home, longer.

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What is a Home Care Package?

Home Care Packages allow people with higher-level care needs to live independently in their homes for longer.  

Think of it as your passport to living more on your terms. With the flexibility to choose from a wide array of services, support, and equipment, you have the freedom to tailor your care to suit your lifestyle.  

From health and wellbeing to various types of support, your package is designed to enhance your overall quality of life. 

Home Care Package services are funded via an Australian Government subsidy, ensuring that you receive the highest standard of care. We work hand in hand with you to allocate funds efficiently and to get best value for your monetary contributions calculated on your specific needs. 

If you think a Home Care Package might be the right choice for you:

Phone the Intereach Aged Care Links team for a chat on
1300 488 226. We will talk with you to get an understanding of your situation and how we can help.

We can assist you with the referral to My Aged Care (MAC). Alternatively, you can phone MAC direct on
1800 200 422 to arrange an Aged Care Assessment Team (ACAT) assessment.

You can choose the support that suits you. Intereach will work with you, your partner, carer or family, to coordinate your services at a time and place that you prefer.

The services you can access under a Home Care Package will depend on your needs. We work with you to understand you and your needs and identify your goals, including the most appropriate way to support you to live a more active and independent life. You can choose to spend your HCP funds on most types of services, support and equipment that relate to your care, health and wellbeing.

Services provided

To help you keep your home clean and liveable. This can include:

  • Help with making beds;
  • Help with ironing and laundry; and,
  • Help with cleaning like dusting, vacuuming and mopping.

Includes support to maintain social connections that promote and protect your lifestyle, interests and wellbeing.

To help you maintain your personal hygiene and grooming standards. This can include:

  • Help with showering and toileting;
  • Help with dressing/undressing;
  • Assistance with getting in and out of bed;
  • Help with washing and drying hair, shaving; and,
  • Reminders to take your medication.

Services are designed to help you eat well. This can include:

  • Help with meal preparation, including special diets for health, religious, cultural or other reasons (please note: the cost of individual food ingredients in meals that are prepared and delivered is not funded);
  • Help with purchasing adaptive aids;
  • Help with feeding (if necessary); and,
  • Meal delivery services.

To increase or maintain your ability to move safely around your home. This can include:

  • Installing easy access taps;
  • Installing grab rails in the bath and/or shower;
  • Providing advice on areas of concern regarding the safety of your home; and,
  • Light gardening – weeding, pruning, lawn mowing, minor garden maintenance, clearing debris.

Aids and equipment to help with mobility, communication, reading and personal care limitations. This can include:

  • Mobility aids like crutches, walkers, walking frames, walking sticks;
  • Mechanical devices for lifting you in and out of bed;
  • Electric lift chairs, bed rails; and,
  • Aids like slide sheets, sheepskins, tri-pillows, pressure-relieving mattresses.

Social support both individually and in groups is available to encourage you to take part in social and community activities that promote and protect your lifestyle, interests and wellbeing.

These can include:

  • Arranging for a visitor to make in-home social calls;
  • Providing a companion to accompany you on appointments;
    (e visiting your GP) and outings (eg. shopping);
  • Arranging social activities and providing or coordinating transport to social events;
  • Someone to help set up phone and internet communication services to keep in touch with loved ones; and,
  • A Community Support Worker supporting you in your home for a short period of time (for example, when your carer is away or unavailable).

These services are designed to help you manage particular conditions and maximise your independence at home.

These can include:

  • Continence advisory services – assessment for, providing and assisting with continence aids such as disposable pads and absorbent aids, commode chairs, bedpans and urinals;
  • Dementia advisory services;
  • Vision and hearing services; and,
  • Support for people from culturally and linguistically diverse backgrounds.

Success Story

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“The support provided by Intereach and our Home Care Package made our lives even better, and everyone who comes to the house to help us are just lovely people,”

Betty - Home Care Package user

Frequently asked questions

We receive monthly subsidies from the Commonwealth Government – the amount we receive depends on your Home Care Package level. Your Home Care Package subsidy is paid directly to Intereach (only after services have occurred) and not into your bank account. Your package is not designed to cover the full costs of the support provided. Your home care provider may ask you to pay fees as part of your Home Care Package budget.  Intereach will record these fees in your Service Agreement.

All Intereach Community Support Workers are thoroughly screened (including relevant industry qualifications, professional references and criminal record checks). Every staff member is required to read and agree to follow the Intereach Code of Conduct. Every staff member is required to wear their Intereach name badge at all times.

Changes to your services as documented on your Support Plan can be made by contacting our Aged Care Services team on 1300 488 226

Additional services can be arranged as long as they meet the requirements of what can be funded under a Home Care Package, relate to the identified goals in your Support Plan, and can be funded within your budget or with additional personal contributions to your Home Care Package.

Where is it available?

Intereach Home Care Packages are available in the City of Albury, Berrigan, Campaspe, Edward River Council, Federation, Gannawarra, Greater Bendigo, Greater Hume, Greater Shepparton, Loddon, Macedon Ranges, Moira, Rural City of Mildura, Rural City of Swan Hill and City of Wagga Wagga local government areas.

Call 1300 488 226  today to arrange an appointment with one of our Aged Care Links team members.


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