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Contact Us

For General Enquiries

PO Box 501 Deniliquin NSW 2710
Toll free 1300 488 226
Fax (03) 5881 5440

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

TTY users
Phone 1800 555 677 then ask for 1300 488 226
Speak and Listen users
Phone 1800 555 727 then ask for 1300 488 226
SMS relay users
Phone 0423 677 767
Need an interpreter?
Phone 131 450

Office locations

Albury
Suite 1 / 553 David St (PO Box 131) Albury NSW 2640
(02) 6051 7800
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Not sure where to start? Often it is easier to speak with someone in person. Please email us, provide your contact details, and we can phone you back for a chat. We develop an idea of your situation, and that helps us point you in the right direction.

We actively encourage everyone using Intereach services to question or comment on the quality and nature of the service. This allows us to continually improve our services and we endeavour at all times to make sure that any comments or complaints are acknowledged and resolved as quickly as possible.

If you would like to send us some positive feedback, please use the phone, fax or postal details on the above or use the email form below.

We encourage feedback and complaints and understand they are an important part of the continuous improvement of our services. We commit to handling any concerns raised fairly and in an objective and unbiased way.

You can give us feedback or make a complaint in any manner that suits you, for example, in person, by phone, email or letter or through the on-line complaint form below.

We will:
• promptly acknowledge receipt of a complaint;
• try to resolve any complaints as quickly as possible;
• keep you informed of any progress;
• maintain strict confidentiality;
• accept anonymous complaints;
• support you to be represented by an advocate; and
• support you to refer your complaint to an external agency, including if you are unhappy with the outcome.

Please note that we have an obligation to notify regulatory authorities and some government agencies about complaints we receive and will do this in accordance with our Privacy Policy.

You can download and read the Complaints Policy, and brochure below.

How to lodge a complaint with us:

In person: to any Intereach employee
Phone: 1300 488 226
Email: complaints@intereach.com.au
Post: PO Box 501, Deniliquin NSW 2710 (marked confidential)
Online: complete the form below

Other ways to lodge a complaint:

Alternatively, you can give feedback or lodge a complaint about us at any time with external agencies.

You might also choose to do this if you are unhappy with the outcome of a complaint you lodge with us.

Commonwealth Ombudsman: 1300 362 072 | www.ombudsman.gov.au

NSW Ombudsman: 1800 451 524 | www.ombo.nsw.gov.au

Victorian Ombudsmen: 1800 806 314 | www.ombudsman.vic.gov.au

Aged Care Complaints Commissioner: 1800 550 552 | www.agedcarecomplaints.gov.au

NSW Community Services Commission: 1800 060 409 | www.complaintline.com.au

VIC Disability Services Commission: 1800 677 342 | www.odsc.vic.gov.au

Human Rights Commission: 1800 620 241 | www.humanrights.gov.au

National Disability Insurance Agency (NDIA): 1800 800 110 | feedback@ndis.gov.au

Complaint Form

  • This is optional but needed if you would like us to contact you about this complaint
  • This is optional but needed if you would like us to contact you about this complaint
  • This is optional but needed if you would like us to contact you about this complaint
  • This is optional
  • Today's date
  • Please choose the type of service or support.
  • Who was involved, what happened, when it happened and how it occurred.
  • You have a right to choose who handles your complaint. Please let us know if you wish to nominate a specific Intereach staff member.
  • This field is for validation purposes and should be left unchanged.
Download Intereach Complaint Handling Policy
Intereach Complaint Handling Policy
162.12 KB
Download Intereach Rights, privacy and complaints Brochure
Intereach Rights, privacy and complaints Brochure
388.07 KB