Intereach

We encourage feedback and complaints and understand they are an important part of the continuous improvement of our services. We commit to handling any concerns raised fairly and in an objective and unbiased way.

You can give us feedback or make a complaint in any manner that suits you, for example, in person, by phone, email or letter or through the on-line complaint form below.

We will:

promptly acknowledge receipt of a complaint;
try to resolve any complaints as quickly as possible;
keep you informed of any progress;
maintain strict confidentiality;
accept anonymous complaints;
support you to be represented by an advocate; and
support you to refer your complaint to an external agency, including if you are unhappy with the outcome.

Please note that we have an obligation to notify regulatory authorities and some government agencies about complaints we receive and will do this in accordance with our Privacy Policy.

You can download and read the Complaints Policy, and brochure below.

How to lodge a complaint with us:

In person: to any Intereach employee
Phone: 1300 488 226
Email: complaints@intereach.com.au
Post: PO Box 501, Deniliquin NSW 2710 (marked confidential)
Online: complete the form below

Other ways to lodge a complaint:

Alternatively, you can give feedback or lodge a complaint about us at any time with external agencies.

You might also choose to do this if you are unhappy with the outcome of a complaint you lodge with us.

Commonwealth Ombudsman: 1300 362 072 | www.ombudsman.gov.au

NSW Ombudsman: 1800 451 524 | www.ombo.nsw.gov.au

Victorian Ombudsmen: 1800 806 314 | www.ombudsman.vic.gov.au

Aged Care Complaints Commissioner: 1800 550 552 | www.agedcarecomplaints.gov.au

NSW Community Services Commission: 1800 060 409 | www.complaintline.com.au

VIC Disability Services Commission: 1800 677 342 | www.odsc.vic.gov.au

Human Rights Commission: 1800 620 241 | www.humanrights.gov.au

National Disability Insurance Agency (NDIA): 1800 800 110 | feedback@ndis.gov.au

Complaint Form

Your name
This is optional but needed if you would like us to contact you about this complaint
Your email address
This is optional but needed if you would like us to contact you about this complaint
Enter Email Confirm Email
Your phone number
This is optional but needed if you would like us to contact you about this complaint
Your Post Code
This is optional
Date*
Today's date
Have you raised this with us before?*
What type of service does your complaint relate to?*
Please choose the type of service or support.
Is there a specific program, event or activity your complaint relates to?
Please tell us about your concern*
Who was involved, what happened, when it happened and how it occurred.
What outcome would you like?*
Is there anyone specific that you would like to handle your complaint?
You have a right to choose who handles your complaint. Please let us know if you wish to nominate a specific Intereach staff member.
Comments
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