We answer your top 10 aged care questions

First, you’ll need an assessment through My Aged Care.

Once that’s done, reach out to Intereach on 1300 488 226
or contact agedcareservices@intereach.com.au to connect with one of our friendly team.We will guide you through the next steps.

Together we’ll develop a support plan that helps you to remain independent in your own home and connected in your community.

After your My Aged Care assessment, you will receive an assignment letter that contains your referral code/s, priority level, quarterly budget, and funding start date.

Your Intereach Care Partner will work with you to plan and schedule your supports.

Once your care plan is agreed upon, services can begin immediately.

Intereach is here for you. Intereach is a not-for-profit organisation dedicated to ensuring older people in rural and regional Australia have access to the same high-quality services available in major cities.

Intereach is committed to delivering care that responds to the needs of older Australians and supports them to live the life they choose.

Our philosophy is ‘Your Place. Your Pace.’ We respect and support the rights old regional Australians to grow older in the home they feel comfortable in, and the community they love.

Intereach provides a range of services that support you to live safely and independently in your own home. These include:

• Personal care – assistance with daily tasks such as dressing and bathing
• Domestic assistance – help with cleaning, cooking, and other household tasks
• Transport – supporting with getting to appointments or running errands
• Allied health services – access to physiotherapy, occupational therapy, and other therapeutic supports
• Social support – opportunities to stay connected with your community
• Assistive technology and home modifications – equipment and adjustments such as grab rails or ramps

Contact us for all the details.

Fees will vary depending on your individual financial circumstances.

To find out more, visit www.intereach.com.au/agedcare

Yes. Intereach welcomes your feedback. It’s a valuable source of information to help inform the continual improvement of our services.

You can share your feedback:

• in-person,
• on our website Feedback, Complaints and Compliments – Intereach
• over the phone, or
• via email.

You can also nominate for the Aged Care Consumer Advisory Body. Email CAB@intereach.com.au to find out more.

If your care needs change, reach out to your Intereach Care Partner.

They can help you navigate a review of your care package and implement any recommended changes.

Yes. Every day, we see the difference our services make, not just to participants, but their families as well.

Our work helps you to remain independent while also easing the load on family and friends.

In doing so, those carer dynamics are often reset, easing the mental and physical load on family and friends and enabling you to enjoy time together once more.

Intereach delivers in-home aged care services to more than 3400 older Australians across southern NSW, western and central Victoria every year.

We work across 38 local government areas and employ more than 500 people.

To find out which services are available in your area, visit our website at www.intereach.com.au, phone 1300 488 226, or call into one of our 16 offices.

Visit our website at www.intereach.com.au, phone 1300 488 226, or call into one of our 16 regional offices.

We look forward to speaking with you!