Support at Home is coming — 1 November 2025
 From 1 November 2025, the new Support at Home program will replace Home Care Packages (HCP). It will make getting in-home aged care simpler, more flexible, and easier to tailor to your life.

Learn more about Support At Home

At Intereach, we offer a full range of aged care services to help you keep living life your way. Whether you need a little help around the house, ongoing health support, or just a friendly chat, we’ll make sure your plan is built around what matters to you.

Our services include:

 

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Finding the right aged care service can feel overwhelming. We’ll help you understand your choices and guide you through the process.

Right Now:

Coming soon:

  • Support at Home — launching 1 November 2025, replacing CHSP and HCP with a single, more flexible program.

We’ll explain the differences, talk about your goals, and help you decide which pathway works best for you. Our team will also guide you through the My Aged Care process so you understand what’s involved and feel confident every step of the way.

Four simple steps:

  1. Get in touch — Call us on 1300 488 226 or send an online enquiry.

  2. Register with My Aged Care — We can help you register and arrange an assessment.

  3. Build your plan — Together, we’ll design a support plan that fits your needs, culture and lifestyle.

  4. Start services — Begin receiving the support you need, with flexibility to adjust as your needs change.

If you’re already receiving services through Intereach, we’ll make your transition to Support at Home as smooth as possible when it launches.

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Home isn’t just where you live – it’s where your memories, routines, and sense of belonging thrive. At Intereach, our aged care services are built around you – your place, your goals, your pace. From a little help now and then to ongoing, coordinated care, we’ll make sure you get the right support to stay safe, connected, and independent.

Our Aged Care Services

Support at Home
Home Care Packages
Do you need a bit of extra help with cleaning, cooking, shopping, laundry, showering or gardening to stay independent and living at hom...
Commonwealth Home Support Programme
The Commonwealth Home Support Programme is an entry-level home support programme that helps older people to live independently in their...
Community Transport
Do you need help with your shopping, medical appointments and social outings? Intereach Community Transport can help older people, peop...
Aged Care Volunteer Visitors Scheme
The Aged Care Volunteer Visitors Scheme (ACVVS), is a free service that has been running for over 30 years and aims to support voluntee...

Why choose Intereach?

Local & Trusted - Care from people who know your community

We’re your neighbours, friends, and familiar faces – offering support that’s grounded in local knowledge and genuine care.

Intereach has been delivering services to rural and regional communities for more than 50 years. We are local people delivering high quality services to the communities we love. We are dedicated to helping our communities to thrive. Your Intereach support workers can help you to stay connected and informed. You are our top priority. 

Quality care, flexible to your needs

Services designed to match your needs and lifestyle.

We are regulated by the Aged Care Quality and Safety Commission and dedicated to helping you remain independent and connected in your community. We’re committed to continuous improvement – at Intereach, we don’t just want to meet your expectations; we want to exceed them!  

Inclusive & Respectful

Everyone belongs here. We provide care that’s culturally aware, respectful, and welcoming – whoever you are, wherever you’re from.

The friendly team at Intereach is here to guide and support you every step of the way. From your first enquiry, through the assessment process, support selection, and service delivery, Intereach is here for you. We are leaders in the aged care field with the knowledge and expertise to answer your questions. We respect your right to choose, to change, and rearrange. Our team is happy to work with you to find the service arrangement that best suits you.  

Connected Support - Linking you with health, community, and wellbeing services

We open doors to the right people and services, helping you stay connected to what matters most in your life.

Your Pace Scheduling - Visits arranged to suit your rhythms and routines

Your day, your way. We work around your routines so you can enjoy life at the pace that feels right for you.

How it works

Call 1300 488 226, email agedcare@intereach.com.au or enquire online. We’ll listen, answer your questions, and explain the options.

We’ll help you register with My Aged Care and prepare for your assessment. The you will be matched with an assessor who will talk with you about your goals, safety and support

Support at Home offers a wide range of services to help you keep living independently at home. Once you’ve had your aged care assessment and your eligibility is confirmed, you’ll be able to access a list of approved services. We’re here to help you choose the mix of services that best suits your needs and fits within your budget.

We coordinate services, schedule visits and check in regularly. As your needs change, your plan can change too—your place, your pace.

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“Nothing is ever too much trouble for her. She is so helpful and kind and takes an interest in me, and always asks how I’m doing and if there’s anything I need.”

Sheena - Aged Care Service recipient

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FAQ's

It will gradually bring CHSP and HCP into a single, more flexible program. You’ll still have choice and control, with support tailored to your goals.

Eligibility is determined through My Aged Care based on your needs and circumstances. We can guide you through the steps.

Government-subsidised services usually include a contribution based on your situation. We’ll explain fees upfront so there are no surprises.

Absolutely. We work alongside families and carers and respect your preferences and cultural needs.

Across regional NSW and northern Victoria. Get in touch to check availability in your area.

Downloads

Home Care Package and Commonwealth Home Support Programme info sheet
Download
Home Care Packages – Fact Sheet
Download
Commonwealth Home Support Programme – Fact Sheet
Download
Community Transport – Fact Sheet
Download
Home Maintenance and Modifications – Fact Sheet
Download
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Navigating aged care doesn’t have to be complicated. Whether you’re exploring CHSP, HCP, or Support at Home, we’re here to help you choose the right support — at your place, your pace.

Let’s talk about what matters to you

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